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Citrix Workspace For Desktop



Is your Citrix remote desktop not launching? The excessively sophisticated makeup of a typical Citrix infrastructure can pose a big problem when troubleshooting issues. Something as seemingly uncomplicated as a Citrix remote desktop not launching can be due to a number of causes. Here are four of the most common.

Citrix workspace Suite alias Citrix Workspace is a multi-user, device-independent digital workspace (software platform) developed by Citrix- the provider of hosted desktop as a service. It allows you to access and operate desktops including Microsoft Windows desktops, data, applications and services running in a public or a private cloud or in.

Troubleshooting any issue in a Citrix environment is usually a long, drawn-out exercise that can involve several components, from a Citrix Receiver on a client all the way to your Citrix servers.

  • Description The Citrix Workspace app allows for secure, unified access to all of your SaaS apps, web apps, virtual apps, files, and desktops. If your company uses Citrix, simply login with your company credentials to access all of the resources you need to be productive from anywhere.
  • The Desktop Viewer is optimized for Citrix Workspace app Desktop Lock with no Home, Restore, Maximize, and Display properties. Ctrl+Alt+Del is available on the desktop viewer toolbar. Most windows shortcut keys are passed to the remote session, with the exception of Windows+L.
  • Hi John, Answering your questions, I) I tested with receiver 4.9, workspace 1909 and 1904. II) Windows 10 - 1909 and 1903 I don't understand the question about RDP, you want to know if I did the direct test on the server via remote desktop?

1. Unspecified Secure Ticket Authority (STA)

When your Citrix remote desktop is not launching, one of the first things you’ll want to check is whether your NetScaler Gateway has, in fact, an STA specified in NetScaler Gateway > Virtual Servers > Published Applications. Add a valid STA URL if there is none.

2. Mismatching STA Servers in NetScaler Gateway Virtual Server and Storefront

While you’re inspecting STA URLs, you might as well check whether the STA server paths specified in NetScaler Gateway match what is specified in StoreFront. This mismatch issue can be avoided right from the start by making sure the STA servers you enter in the NetScaler Gateway wizard are also entered into StoreFront (or Web Interface, if that’s what you’re using).

3. Missing Certificate on NetScaler

When a user attempts to launch a desktop from Citrix Receiver, one of the several steps involved is a Secure Sockets Layer (SSL) handshake between Receiver and NetScaler Gateway. This would require the presence of an SSL certificate on NetScaler. Because of this, you need to make sure the right digital certificate is installed there.

4. Unopened Ports as a Cause of Citrix Remote Desktop no Launching

The Citrix infrastructure involves several ports, so you need to be sure they are opened in your firewall(s). Two ports you can check when a Citrix remote desktop is not launching are port 1494 (when Session reliability is OFF) or port 2598 (when Session reliability is ON). NetScaler Gateway will need either one of these ports to be open for it to communicate with XenApp/XenDesktop servers.

5. Receiver with Non-Elevated Permissions

When you log in as a normal user to Citrix Receiver without elevated permissions, you may see the list of apps and desktops; however, you cannot launch them. And when you relaunch Citrix Receiver with administrative permissions, and then login as a regular user, Citrix Receiver launches just fine.

To resolve this issue, ensure your account has full administrative permissions on the client machine (HKEY_USERSUSER_SIDSOFTWARECitrix). If your domain account lacks elevated permissions, back up your Registry and delete the Citrix Registry key. Next, exit the Citrix Receiver and relaunch it.

Note: You should be cautious when deleting the Registry key since the Registry Editor has its risks. Citrix can’t guarantee that issues arising from unstable OS will be solved. As such, ensure that you’ve backed up your Registry before editing it.

Avoid Citrix Remote Desktop not Launching Issues for Good

Seemingly mundane issues like a Citrix remote desktop not launching can already disrupt user productivity. Unfortunately, the sophisticated makeup of Citrix’s architecture makes it very susceptible to a lot of issues like this. If you can’t afford these downtimes, you just need to let go of Citrix altogether.

Citrix Receiver Download

We suggest you try Parallels® Remote Application Server (RAS), a virtual application and desktop delivery solution with a more simplified architecture that makes it easy to pinpoint the root cause of any issue. That plus the fact that Parallels RAS provides precise information about any logon issue/error can save IT and users much-needed time.

Citrix Workspace For Windows Desktop

References

JGSPIERS | https://www.jgspiers.com/citrix-receiver-launch-ica-file-does-not-open-nothing-happens/

StackOverflow | https://stackoverflow.com/questions/53299785/citrix-remote-desktop-not-working-on-new-computer

AdvancePro Technologies | https://support.zoho.com/portal/advanceprotechnologies/kb/articles/application-does-not-launch-when-attempting-to-open-it-through-the-citrix-web-interface-using-internet-explorer

Citrix Workspace For Desktop Free

Goliath Technologies | https://goliathtechnologies.com/blog/entertainment-company-resolves-citrix-end-user-experience-issues/

downloadWhy can't I download this file?Different reasons could cause this general error. This article includes common causes for this error and corresponding solutions.

Solution

Causes and Solutions

Cause 1: For Multi-session OS machines, the VDA machine is reaching the maximum load you specified in one of following load management policies:
  • Maximum number of sessions
  • CPU usage
  • Disk usage
  • Memory usage
  • Memory usage base load
Solution 1: Please confirm if the VDA Server has reached the settings you specified in above HDX policies. This can be checked:
  • Using Citrix Director: Trends => Load Evaluator Index tab.
  • Using PowerShell:
When troubleshooting the issue, please consider:
  • Logging off idle or disconnected sessions
  • Increasing the number of VDA servers hosting the published resource to the Delivery Group.
  • Resolving the performance issue on the VDA server if it is running into performance problems.
Cause 2: The Random single-session OS or multi-session OS machine the user is connecting to is in maintenance mode.
Solution 2: Please turn off Maintenance Mode for that machine from Citrix Studio or PowerShell cmdlet:
Cause 3: The user attempts to launch an app or desktop in Citrix Workspace app after access to the resource in the Delivery Group has been removed, but before the user has refreshed avaialbe apps in Citrix Workspace app.
Solution 3:
  • If Citrix Workspace app Self-Service Plug-in is disabled by Manage SelfServieMode policy , right click the Citrix Workspace app icon in Windows notification area and click Refresh.
  • From the Citrix Workspace app, click the user name, in the dropdown list, and click Refresh Apps.
Cause 4: The VDA machine to host the HDX session is not registered to any of the Delivery Controller servers in the site.

Citrix Workspace Desktop Shortcut

Solution 4

Citrix Workspace For Desktop Mac

: Please refer to How to Troubleshoot Virtual Delivery Agent (VDA) Registration issues to resolve VDA registration issue. For
Cause 5: There are insufficient random/non-persistent Windows desktop VDA machines available for the user to successfully launch one.
Solution 5: Please power on more VMs in the Delivery Group or add more VDA machines to the Delivery Group.
Cause 6: Pass-through authentication to Citrix Workspace app is attempted but the XML trust service is not correctly configured.

Citrix Workspace For Desktop App

Solution 6:

Citrix Workspace For Windows 10

Please run the following PowerShell command as an administrator on the Delivery Controller: